Refund policy

We accept returns within 7 days of receiving your order. Returns will only be accepted if the goods are damaged upon arrival.

• Customers must notify us within 7 days of delivery with proof of damage (photos or videos).

• Items must be returned in their original packaging and condition.

• Once the return is approved, a replacement or refund will be issued.

• Return shipping costs are the responsibility of the customer.

We strongly encourage all customers to read the product descriptions carefully before completing a purchase. Our product listings are designed to provide as much information as possible, including materials, dimensions, and features.

Please note that all product images, promotional materials, and advertisements are non-contractual. This means actual product colors, textures, and sizes may vary slightly from what is displayed on screens or shown in advertisements due to lighting, screen calibration, and manufacturing variances.

By purchasing from JELOUS, you acknowledge and agree to this policy.

We hope you enjoy shopping with us!